Contact Vons Customer Service
Vons Phone Numbers and Emails
Toll-Free Number:
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(877) 723-3929
Customer Service:
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(877) 505-4040Grocery Delivery & Pickup
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(818) 246-7161
Accessibility:
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(877) 635-4833
Vons Emails:
Vons Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vons Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vons is 8777233929. 87% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Vons may ask you for the following information to identify you as a customer: phone number, email or customer id.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Vons Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Vons is 8777233929. 87% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Vons may ask you for the following information to identify you as a customer: phone number, email or customer id.
People call Vons mainly because of request for information, staff and product/ service.
23% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel neutral after talking to customer service representatives.
The best email to contact Vons is deliverysupport@vons.com. 92% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Vons Website:
Vons Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Locations:
6040 TELEGRAPH RD ,
VENTURA, California 93003
Mailing Address:
Media Inquiries
Public Affairs Department
250 E. Parkcenter Blvd,
Boise, ID 83706
Attn: Albertsons Privacy Office
250 Parkcenter Blvd.
Boise, ID 83706
Fax:
Vons Customer Service Reviews
I special ordered a cake that was confirmed but not actually made. When I arrived there was no cake.
I had to return a second time (during the graduation party). The cake was made incorrectly and with poor quality. I was then double charged for the cake and had to return a third time to get a refund.
I have yet to receive an apology and the manager is acting like shes doing me a favor. Team failure!
The pharmacist called me a " list" and that he had video proof I picked up prescription on 1/22. I picked it up on 1/16.
They would not refill at first until the 22nd. They also are dumb and can't see that some months have 31 days and 30 pills last 30 days. They swore I had more. After 3 hours of contacting store and insurance company they found their mistake after I had returned and showed my bottle as proof.
They said they were out so they couldn't fill it anyway. 2 hours later I got a call saying it's ready to be picked up. They had posted the wrong date on a controlled substance, which is illegal. No apologies form staff at store, just from management.
I live really close and use the store often. They caused a scene in front of customers embarrassment and humiliation followed. They thought I was a Karen, but not once did I raise my voice, but I got extremely emotional and angry. I left.
I will report incident to the BBB. They should do more for my stress and emotional breakdown, but I got free delivery on my prescription, I live less than a mile so that was very difficult for them to do.
How Good is Vons's Customer Service?
Summary of Vons Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Vons?
Request for Information Question:
- “They did not make my cake after confirming the order. They then made the incorrectly and with poor quality. They double charged me for the cake. I had to return 3 separate times (once in the middle of a graduation party) to get this taken care of.”
- “Question on store policy”
- “Just a question”
Staff Question:
- “Rude casier, Maria”
- “Complaint about promises made by customer service”
- “Bad customer service”
Product/ Service Question:
- “Comprised food”
- “Fresh produced bagged with raw meat”
- “Can't access my rewards”
Payments and Charges Question:
- “Coupon prices did not activate at checkout”
- “Charging a transaction twice the same day”
- Digital coupons
Cards Question:
- “Gift card”
- “Club card”
- “Card replacement”
Return/ Replace Question:
- “An item part of a deal was replaced and it got rod ofnthe deal making me pay clost to $30 more than i wantes to.”
- “Check return issue”
- “Change my phone number for my Safeway hr”
Account Question:
- “My account was interrupted. I called customer service and asked for a call back to discuss the disrespect from my local Von's store disabling my account. I expect a return call.”
- “Account not working”
- “Cant log in”
Employment Question:
- “Proof of unemployment”
- “Former employee”
- “2019 w-2 form”
Shipping and Delivery Question:
- “Complaint about delivery”
- “Wrong order”
- “Missing items”
Refund Question:
- “Not reciving my refund”
- “Refund never received”
- “Refund for deli department”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel all curbside pickup”
- “Hi I accidentally made two orders because I thought the first one was disappeared. I tried to cancel one of them and then it up with a charge for $10 and something. I can't find the one I went to save and use but I should have a complete order entere”
Website/ Application Question:
- “App problem”
- “App not working”
- “New app problems”
Other Question:
- “Complaining about the bad behavior of an employee”
- “Disgusted at the arrogance and idiot Odyssey of your Corporation”
- “Lost wallet”
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