Anonymous
map-marker La Quinta, California

I tried to call Vons I got put through to someone else then I tried to talk to them and they said they couldn’t help me and they were going to put me back to the first person. Then they gave me a numb

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Then they gave me a number and when I tried that it had been discontinued it was out of service. Then I went to the website and got no response at all. Absolutely ridiculous. Im going to start shopping at another store
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Anonymous
map-marker San Diego, California

Lack of support !

As soon as Albertsons took over! Free just for U items. Are almost gone, but if they have them, thay made it hard to find in the Aap! Or the do not have on shelf! Scam! And they are cutting items. To basic! Fast sellers! Im going to start going to Smart and Final! And Others! This new Raheem Sucks!
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User's recommendation: Go some place else!

Marquet Xkw

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Verified Reviewer
| map-marker West Hollywood, California

Great customer service!

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Chris in self - check out was very helpful and gave me great service. He is friendly and helpful. He takes pride in his job.
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Pros:
  • Employee in store are great
  • Great bakery
Tamir A Sbw
map-marker North Hollywood, California

Very bad customer service

unhappy with Vons at 4033 Laurel Canyon Blvd, Studio City, CA 91604. Cashier Latino women argue with customer. Treat lies.
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Pros:
  • Close to my house
Cons:
  • Rude customer service

Preferred solution: Apology

User's recommendation: Need better customer service

other Aem

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Verified Reviewer
| map-marker San Diego, California

Items not delivered, credit card charged, refund not offered and later not correct! WASTE OF MY TIME AND MONEY.

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I ordered groceries to be delivered. The delivery never arrived, yet my visa card remained charged.

No-one bothered to contact me or return the money back to my visa card.

I had to check on this matter with Vons 3 times:

One call to ask what happened and to get a refund.

Then after few weeks I was checking my bank account, only to find, that the refund was not full! It did not include the "special" charges for delivery and bags...!

So I had to call Vons again, and I was told, that at this point I cannot get my money back, only a store credit!

ABSOLUTELY TERRIBLE CUSTOMER SERVICE. Vons is charging for orders that you never get. No explanation of what happened.

No follow-up email. No refund, unless you notice the charges and keep calling. And when you call, the refund is incorrect, less than you were supposed to get. They are taking money from customers!

Now I will have to check on this for the 4th time - if I at least get the store credit as promised!

Unbelievable.

Also, if you are not satisfied, why would you even go back to redeem your store credit! They will be loosing customers...

SO MUCH TIME WASTED ON AN ORDER THAT I NEVER RECEIVED!!!

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Cons:
  • Terrible customer service

User's recommendation: Keep posting your reviews, keep calling customer service, until there is an improvement, or stop shopping at Vons.

Dianna T Tnj

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Verified Buyer
|

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Verified Reviewer
| map-marker Fontana, California

Organics Fuji apples

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Vons - Organics Fuji apples
Vons - Organics Fuji apples - Image 2
Vons - Organics Fuji apples - Image 3
Vons - Organics Fuji apples - Image 4
Purchased a pack of apples and highly disappointed. Two apples were rotting grossly in the inside and when I went to cut open another apple I noticed it had ridges. Ive never seen a freshly organic apple look like this in the inside I am highly disappointed the taste was also not good at all I had bought from organic brand before and never had an issue. I am aware that these apples are organic without GMOs but are they still sprayed with some sort of pesticide I think I will stay to farmers market. Again highly disappointed and will not be buying from Organics again again
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Pros:
  • Location

Preferred solution: Full refund

User's recommendation: Do not buy

Tony G Bkg
map-marker Carlsbad, California

Cheated out of $2

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Lying,that lottery machine is broken,come back next day mentally ill german man giving me dirty looks! Attempted hit and run near vons in Carlsbad California!
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Loss:
$2
Pros:
  • Grear managerial customer service

Preferred solution: Full refund

Anonymous
map-marker Lancaster, California

Failed to deliver

Due to covid my family is unable to go to the grocery store I had placed an order on Monday and it's now Friday food was never delivered I've been relying on neighbors I had to call to get a refund explain to them why I'm so upset and I got a $10 credit it Vons has completely disappointed me and let me down in this time of need my family has been relying on neighbors for food because none of us could go buy food and I've been too ill to try and place an online order
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Anonymous
map-marker Santa Clarita, California

Love of country

Why would Vons go against America by forcing their employees actually they make them wear masks therefore, making them slaves Against its own fellow Citizens. I am positive I am not the only one to go spend 100+ dollars.

I would love to see happy smiling faces of their employees masks is so terroristic to the American citizens yes even here in California. I bet they hire illegal aliens terrorist to work there to help destroy America by not hiring American citizens. They sure don't know anything about American's true history? What are they doing to our food?

We do have open borders. American citizens being terrorized, killed every single day by terrorist.

Yet our own grocery store loves terrorist before its own people? Otherwise, they would stand proud strong hire Americans and do what is right for our country.

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Pros:
  • Close to my house

Preferred solution: Stop forcing employees to wear masks and stop hiring illegal aliens terrorist who are insulted by the American citizens who love people and want positive experience.

User's recommendation: Stop wearing the masks totally un American and why do you want to destroy your own country?

Grant V Lej
map-marker Los Angeles, California

Wait time at personal hygiene products area

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I waited nearly 20 minutes (I ran my timer on my phone) for a Vons employee to come unlock the deodorant/personal hygiene section for me today. The little Motorola notification system says, "We have notified an associate to come help you at aisle 9, razors section and will be with you momentarily" after pressing the button.

I waited 3 minutes between pressing the button. I pressed the button at least 6 times. They recently installed the new security system after too much loss/theft of personal hygiene products by placing locked glass windows on ALL deodorant, shampoo, Axe, razors, shaving cream, body washes, etc. It took an employee walking by to actually SEE me waiting to get an "associate" involved.

Pathetic.

Why do I punished because Vons can't hire enough/competent security guards to prevent loss? How much revenue has Vons lost since it began locking up these products?

B

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Pros:
  • Convenient location
Cons:
  • Growing in number every day

Preferred solution: Remove the locked windows at the personal hygiene section and hire more/better security guards. The guards (2) were both at the entrance on their phones.

User's recommendation: Get your personal hygiene products somewhere else. If you see a store with the locked windows, go find somewhere else to buy.

1 comment
Guest

No one cares how long you had to wait. If you're in a hurry next time go to Walgreens.

Jeff B Ost

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Verified Reviewer
| map-marker Solana Beach, California

Inedible cold fried chicken

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You sell 8 pieces of cold, cooked chicken for $5.99. Apparently, it's the leftovers from the previous day's hot, deli chicken, that has been sitting under heat lamps all day. It is SO dried-out, and shrunken, only the breasts are barely chewable. I know you're worried about lawsuits from *under-cooked* chicken, so I suggest you STOP selling cooked chicken entirely. Seriously. G
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Preferred solution: Immunity from lawsuits for all grocery stores.

User's recommendation: Go to KFC.

Anonymous
map-marker Fresno, California

Their products made me ill

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Vons - Their products made me ill
I got food poisoning from their products and they did nothing about it. I dont think they will bother to resolve your issue with the store.
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User's recommendation: Don’t shop there

Anonymous

Website problem

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I was unable to put in comments for my driver about where I need the delivery at so my call at Vons accomplish that they did it for me. Hopefully next time Ill be able to do it myself
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mel s Xnm

Broken web site

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The vons just for you has an issue that needs to be fixed with their website. I have reported this before but I appears that I is not that important . The issue is if you forget your password you should select "forgot" password. Then a Email will be send to you with a link to reset. This does not happen. needs to be fixed nDo not forgeteedas
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Preferred solution: Correct the web site so that I can get a new password

User's recommendation: Do not forget you password

RicardoRene H

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Verified Reviewer
| map-marker Eastvale, California

Complaining about cashier in Vons store location #2688 cashier name Hortencia

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Today April 28-2021 at 8:45 am I went to your store bye a detergent softener and went I was looking for a sale I saw a suavitel frabric on the shelf on sale for 5.99 regular price was 8.99 with your vons card so I pay the amount but then I realized that I pay more money for the item it was on sale then I when back to the Sa a cashier and I told her about the mistake I pay for my suavitel and I will like the price adjustment because She charges me a regular price for then she when to see if the item was on sale and it was but then she got upset with me and she gave me a hard time because she gave me a lot of excuses we actitud really bad she make me feel the I put the sticker myself she was really rude to give me my refund back thats why Im writing this complaint to you gay to let you know about her because this is not vons is about customer service and Im sure she got pay by the company a salary to be like that we customers who just want to go to your store and bye good merchandise and also a good sales thank you so much ohhh my name is (Ricardo Hernandez) and my Email is bigboyhome@***.com. I hope you gays do something about my complaint good night.

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Preferred solution: Apology

User's recommendation: I don’t know