Jeff M Dey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You've been warned...

It happened again. This time an item wasn't in the bag because it wasn't even purchased. An item that was clearly on the initial shopping the list. I even asked the guy upon delivery "was everything in stock?" His reply: "Yes." And sure enough that item wasn't in the bag nor was it shown on the receipt. But hey at least this time I didn't pay for something that wasn't in the bag like the 2 previous times. There hasn't been a single time where something has not gone wrong..
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Reason of review:
Problem with delivery

Preferred solution: just forget it

Anyssa Hfh

Website down

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Updated by user Nov 11, 2019

It's been 17 days since VONS/Safeway website is down. Where is the CEO who makes $19 MILLIONS a year paid by us the customers?

Original review Nov 04, 2019
For the last 10 days VONS website has been down and customers cannot order online. I'm a senior, don't have a car, and depend on deliveries. Today I called them and waited 35 minutes for someone to answer. Finally a man came on the line and I asked them if he knew when the website would be working again, he "acted" surprised, and I told him that the webesite is down in al 50 States. He asked me the silliest questions i.e. did you clean the cookies in your PC? what browser are you using? and other nonsense. I told him that I have worked with PC's since the 80s and all I wanted to know is when will the website be running again, he replied that IT was working on this problem. He tried to give me the run around and I told him so and hung up. I bet my right hand that they hire Indians and we all know that Indians mess up everything they touch.
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Reason of review:
Order processing issue

Preferred solution: Hire people who know what they're doing in IT

2 comments
R Z Hnq

You are totally right and I verified everything you posted. I am a retired, disabled senior, on a fixed income and depend on VONS for delivery, I have no car and taxis besides being too expensive the drivers don't help you at all. When I worked my coworkers and I were responsible for our mistakes but this rule don't apply to CEO's and other "prominent" workers.

Guest

Be thankful that you couldn't order. They overcharged me, gave me mushy apples and tomatoes, and didn't deliver half the order. Whatever problem they had was big so they probably took the site offline.

View more comments (1)
Alex P Zsy

Wait until they get their act together in Tech Support

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It is difficult to imagine how a major company can have such a terrible website. Their "forgot password" function does work, their contact function at the bottom of the page doesn't work, their take survey function doesn't work without the number on a receipt...stay away until the tech people come back from their extended coffee break.
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Reason of review:
Website disfunctional

Preferred solution: Let the company propose a solution

Barbara Dci
map-marker Long Beach-Lakewood, California

Extremely Upset

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Updated by user Nov 17, 2019

Vons did NOT contact me to resolve the issue. I Never received the requested refund. Apparently, Vons does NOT care about their customers or how their employees treat us!

Original review Oct 18, 2019
Received a call from Veronica or Victoria. I didn't have the phone at my ear when she said her name. She called at 8:24 am and said ONE BASKET of my delivery order was put on the wrong truck. I gave a 4 hour delivery window so I asked if both trucks would make the delivery from 8 to 12. She said she was trying to reach the second driver. She said it was a "mistake". People make mistakes. She is right. People make mistakes. What I didn't appreciate was her making Excuses. When the first driver arrived he was very polite. I could easily tell half my order was missing. I received 18 items. 20 were missing. Don't make excuses and then also Lie to a customer. The missing items were the largest in size and way more than One Basket. I did Not sign for the first delivery. I thanked your driver and told him I was really upset because of the female who called me and was misleading (lied). I just got out of the hospital two days ago, I am disabled and that is why I took the time to order online. I have done it previously but it has been years. I received a second call from Veronica at 8:53 am. I immediately told her I was recording the call. She said the first driver told her I was contacting Corporate. Funny thing is, I Never said that to him. She again started making Excuses. She said she didn't know how many items were on a second truck. I asked why she told me One Basket if she did not know. Again, she said she made a mistake. Now we have two back to back Mistakes for one order placed. Misleading a customer is Not a mistake. It is an intentional lie to try and cover your butt! I told her she should not have called me until she knew the facts and she should Not make excuses. Apologize and Don't mislead the customer. All she wanted to do was make Excuses. She was Afraid I would contact Corporate and that is the ONLY reason she called me a second time. After I thought about it, I decided I should inform Corporate. If she had Not made excuses repeatedly, I would not be sending this review. She needs some Serious Training in Customer Service! She has offered me a $25 refund but she does NOT know how to handle "making a mistake". If I do not receive the rest of my order Before 12:00 noon today, I will contact my credit card company. I sincerely hope NO ONE tampers with my food OR does anything with my Personal Information and Credit Card Info.
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Loss:
$125
Cons:
  • Unwilling supervisor
  • Untrained supervisor
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Joy R Lsy

No customer service

I wanted to purchase some cookies at Christmas from the bakery. They were on sale from$3.99 to $1.99. I wanted to purchase 50 of these cookies and ask if there was an additional discount. The employee said she would ask the manager. The manager came and informed me that there was nothing he could do for me at that time but the following day they would marked down an additional 25%. For 50 cookies this is a lot. He said to get the 25% additional I would have to come back the following day. He even offered to hold them for me. I just don' t understand the logic behind his thinking. I explained I could not make it back to the store the following day. That was unexceptable customer service especially when he was willing to hold them for me and would not release them to me at the discounted price
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Loss:
$200
Pros:
  • Great bakery
Cons:
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jeff M Dey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ontario, California

Not recommended

Updated by user Nov 28, 2019

called Vons very early this AM and told the phone rep the issue. It was re-scheduled for 11/27 between 6-10 PM. The delivery was made tonight so they get kudos for making good on the issue.

Original review Nov 27, 2019
So I scheduled a delivery between 6-10 PM on 11/26/19 and I received an email 11/26/19 at 6:30PM saying "We're headed your way!!" Really?? Well no one showed up. I waited around for 5 hours and no one showed. No phone call either to let me know. That part is just as bad. At least a phone call to let me know the issue would have been appreciated. What's worse is I cannot leave an email complaint to Vons because it says "their server is down." Gee how convenient. They're most likely flooded with complaints. But hey I'm sure they still charged me the $80 for the grocery order even though no delivery was made. So I'll have to call those fools and waste time on the phone telling them the issue. This is third incident involving Vons delivery. I'm done with those clowns...
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Loss:
$80
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Diane L Iyd

Do NOT shop there!!!

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Von's 7789 Foothill Bld. Tujunga. I was shouted at twice by a customer behind me, while using WIC vouchers for my daughter. NO ONE on the store staff intervened to help me in a store where I have shopped FIFTEEN YEARS!!! I felt very UNSAFE. I am appalled and shocked. DO BETTER VONS. I am disabled with lung disease and heart failure!!!
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Loss:
$500
Pros:
  • Fresh fruit
Cons:
  • Incompetent supervisor
Reason of review:
Appalling treatment by staff. Lack of help and intervention.

Preferred solution: Let the company propose a solution

Michael R Ndt

None today

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I have been unable to sign in to the Vons site so I can review/order the weekly Just for U items. Last week I contacted Customer Service and spoke with a very helpful representative, Maria. She said that others who were using Internet Explorer 11 were experiencing the same problem and that the Tech/IT folks were aware of the situation and were working on a solution. To date I'm still unable to sign in. Is there a resolution forthcoming soon?
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Codi Glx

They didn't place my order for thanksgiving dinner

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I ordered a turkey breast dinner with green bean side dish on Monday and come thanksgiving on thurs when I was scheduled to pick up my order wasn’t to be found doesn’t take a store executive to figure out my thanksgiving was ruined.
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Reason of review:
Thanksgiving dinner I ordered wasn’t placed!

Preferred solution: Let the company propose a solution

Tony B Xfs

San Marcos, CA store on Rancho Santa Fe Rd

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Updated by user Nov 09, 2019

Just the argument at the time

Original review Nov 08, 2019
Never have I experienced such incompetence, rudeness and inefficiencies as I did at this store in San Marcos, CA. Only one cashier on duty who really couldn't care less about the customer. He basically told me if you don't like it, leave! (after waiting for 15 minutes at checkout) His name is John. This was Friday November 8th 2019 at 6pm. I asked to see the manager, I was told there was no manager! I asked for the name and number of the manager whose name I was told is Pedro Padilla. He was not there. I asked for the corporate number and general managers name, no one knew is. I eventually got a number from the guy in "meats". I have been shopping at Vons and Albertsons for for years, but this was the worst experience ever! I'm sure this post will go nowhere, but I wanted to share.
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Reason of review:
Poor customer service

Preferred solution: Respond with an apology

Mehki Phg
map-marker San Fernando Valley, California

I would like to talk to Andy Baker

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Please have Mr.Baker call me at 818-584-**** I have five sales people working for me and one of their perks is $100 per month groceries at Vons naturally they spend more than that. The monthly total for the six of us is about $2500. My last three deliveries I’ve been a disaster I’ll explain in detail when you call. My five sales people will get their grocery money in three weeks. If I do not hear from you in the next two weeks I will move our accounts over to Ralphs. My wife and I I’ve been shopping at Vons since 1982. Thank you in advance. Chris Bates
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Loss:
$50
Pros:
  • Your selections
Cons:
  • Very disappointing
Reason of review:
Problem with delivery

Preferred solution: Price reduction

Nicholas p Fvt
map-marker Newhall, California

Horrible service

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The Vons at Sand Canyon in Santa Clarita has been going downhill very fast. The lines are always extreme not enough staff . Please fix the problem
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Pros:
  • Zero pros
Cons:
  • Horrible service
Diane L Iyd

Do NOT shop there!!!

Von's 7789 Foothill Bld. Tujunga. I was shouted at twice by a customer behind me, while using WIC vouchers for my daughter. NO ONE on the store staff intervened to help me in a store where I have shopped FIFTEEN YEARS!!! I felt very UNSAFE. I am appalled and shocked. DO BETTER VONS. I am disabled with lung disease and heart failure!!!
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Pros:
  • Items
Cons:
  • Bad customer service
  • Poor customer service by an cashier
  • Untrained supervisor
Chase M Ebw

Not my problem, don’t make it mine.

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I buy Bubbies Mochi almost every week. I spend hundreds of dollars a month on this stuff.

What it consists of is ice cream wrapped in rice mochi. If the product gets even two degrees over freezing point, it is completely ruined. That is a very common occurance with rice mochi. Every store I buy it from in bulk, I have to return at least three or four boxes.

But it’s no big deal because I AM NOT GETTING THE CASH. I am trading ruined product for new product. I not trying to get one over on anybody. I make a great living which allows me to not be a *** bag that scams grocery stores.

This was maybe the fourth time I have returned this product to this location.

When I get to the customer service booth, I am polite and soft spoken. IMMEDIATELY, I am scolded because I have made this return before, just like I am ‘trying to scam the store’ by EXCHANGING PRODUCT? Then I am told that this is the absolute last time I will be able to make an exchange for this product (as if I don’t spend hundreds of dollars here a month). Then I am told that, “I talked to the store director and he says you aren’t allowed to exchange either”...

I was pretty hot, so I didn’t want to make a scene, and left. I am writing this email in hopes that I can get in touch with the store director and speak to him and tell him about the fact that this product spoils easily. I really do not want to be the guy that sits at the register after I buy the product, and open every single box to make sure it is not freezer-burnt. I really don’t want to be a jerk to the associates or make other customers wait.

Please email me at chasemorg1993@***.com if you are the store director and you are receiving this. I do value shopping at Vons and don’t like to be treated like I’m trying to pull a fast one on you guys.

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Reason of review:
Poor customer service

Preferred solution: The ability to exchange product that I did not ruin...

PATRICK L Jxx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oceanside-Escondido, California

Quality of product

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Purchased fruit bowl. All the fruit was hard and not ripened. Bagles were soft and chewie no taste. Chicken wings were overcooked and not eatable. Been going to this store for 20 years and this is the first time that we have had a problem
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Loss:
$22
Pros:
  • Grear managerial customer service
Cons:
  • Bad customer service
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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