Vons
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou've been warned...
Preferred solution: just forget it
Website down
It's been 17 days since VONS/Safeway website is down. Where is the CEO who makes $19 MILLIONS a year paid by us the customers?
Preferred solution: Hire people who know what they're doing in IT
Wait until they get their act together in Tech Support
Preferred solution: Let the company propose a solution
Extremely Upset
Vons did NOT contact me to resolve the issue. I Never received the requested refund. Apparently, Vons does NOT care about their customers or how their employees treat us!
- Unwilling supervisor
- Untrained supervisor
Preferred solution: Let the company propose a solution
No customer service
- Great bakery
- Poor customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ontario, CaliforniaNot recommended
called Vons very early this AM and told the phone rep the issue. It was re-scheduled for 11/27 between 6-10 PM. The delivery was made tonight so they get kudos for making good on the issue.
Preferred solution: Deliver product or service ordered
Do NOT shop there!!!
- Fresh fruit
- Incompetent supervisor
Preferred solution: Let the company propose a solution
None today
They didn't place my order for thanksgiving dinner
Preferred solution: Let the company propose a solution
San Marcos, CA store on Rancho Santa Fe Rd
Just the argument at the time
Preferred solution: Respond with an apology
I would like to talk to Andy Baker
- Your selections
- Very disappointing
Preferred solution: Price reduction
Horrible service
- Zero pros
- Horrible service
Do NOT shop there!!!
- Items
- Bad customer service
- Poor customer service by an cashier
- Untrained supervisor
Not my problem, don’t make it mine.
I buy Bubbies Mochi almost every week. I spend hundreds of dollars a month on this stuff.
What it consists of is ice cream wrapped in rice mochi. If the product gets even two degrees over freezing point, it is completely ruined. That is a very common occurance with rice mochi. Every store I buy it from in bulk, I have to return at least three or four boxes.
But it’s no big deal because I AM NOT GETTING THE CASH. I am trading ruined product for new product. I not trying to get one over on anybody. I make a great living which allows me to not be a *** bag that scams grocery stores.
This was maybe the fourth time I have returned this product to this location.
When I get to the customer service booth, I am polite and soft spoken. IMMEDIATELY, I am scolded because I have made this return before, just like I am ‘trying to scam the store’ by EXCHANGING PRODUCT? Then I am told that this is the absolute last time I will be able to make an exchange for this product (as if I don’t spend hundreds of dollars here a month). Then I am told that, “I talked to the store director and he says you aren’t allowed to exchange either”...
I was pretty hot, so I didn’t want to make a scene, and left. I am writing this email in hopes that I can get in touch with the store director and speak to him and tell him about the fact that this product spoils easily. I really do not want to be the guy that sits at the register after I buy the product, and open every single box to make sure it is not freezer-burnt. I really don’t want to be a jerk to the associates or make other customers wait.
Please email me at chasemorg1993@***.com if you are the store director and you are receiving this. I do value shopping at Vons and don’t like to be treated like I’m trying to pull a fast one on you guys.
Preferred solution: The ability to exchange product that I did not ruin...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oceanside-Escondido, CaliforniaQuality of product
- Grear managerial customer service
- Bad customer service
Preferred solution: Let the company propose a solution
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You are totally right and I verified everything you posted. I am a retired, disabled senior, on a fixed income and depend on VONS for delivery, I have no car and taxis besides being too expensive the drivers don't help you at all. When I worked my coworkers and I were responsible for our mistakes but this rule don't apply to CEO's and other "prominent" workers.
Be thankful that you couldn't order. They overcharged me, gave me mushy apples and tomatoes, and didn't deliver half the order. Whatever problem they had was big so they probably took the site offline.